Maintenance & Support
Maintenance and support is what keeps a production system reliable long after launch — security updates, bug fixes, performance monitoring, and feature enhancements delivered under a real, ongoing plan.
Overview
A system that is not actively maintained accumulates risk quietly — dependencies fall out of date, small bugs go unfixed, and a security patch that should have taken a day becomes an emergency once it is finally addressed months later.
Every engagement already includes the Launch & Growth phase of our process for the first stretch after release; Maintenance & Support extends that into a real, ongoing plan — AMC-style coverage, security updates, performance optimization, and feature enhancements, with support response times that match how critical the system actually is to your business.
Engineering
Real Engineering Behind Every Maintenance & Support Engagement
Maintenance & Support work here follows the same disciplined process as everything else Fastly builds — discovery, architecture decisions made deliberately, and code written for your specific system, not adapted from a generic starter.
Business Problems We Solve
Unpatched Dependencies
Outdated dependencies accumulate real security risk the longer they go unaddressed.
Bugs Left Unfixed
Small issues that never get addressed compound into a system that feels increasingly unreliable.
No Ongoing Support Plan
Without a real plan, a critical issue has no guaranteed response time.
Performance Degrades Over Time
Without ongoing attention, real usage growth quietly degrades performance until it becomes a visible problem.
Features
AMC Plans
Annual maintenance coverage scoped to your system and its real support needs.
Security Updates
Dependencies and infrastructure kept current, closing vulnerabilities before they become incidents.
Ongoing Performance Optimization
Performance monitored and addressed continuously as real usage grows, not only at launch.
Feature Enhancements
New features added by the team that already knows the system, not relearned from scratch by someone new.
Benefits
Guaranteed Response Times
A real support plan with response times that match how critical the system is.
Lower Security Risk
Vulnerabilities patched proactively, not discovered during an incident.
Consistently Reliable Over Time
A system that stays as reliable a year in as it was on launch day.
Same-Team Continuity
Enhancements built by engineers who already understand the system's architecture.
Our Process
The same disciplined process behind every maintenance & support engagement, from first conversation to production.
- 01
Discovery
Understanding your goals, users, and constraints before any code is written.
Technical Brief
- 02
Strategy
Defining the technical approach, architecture, and roadmap for what gets built.
Architecture Plan
- 03
Development
Building in focused iterations, with regular check-ins and working software at every stage.
Working Software
- 04
Launch & Growth
Shipping to production, then monitoring, refining, and scaling based on real usage.
Production Release
Technologies We Use
- Next.js
- Node.js
- PostgreSQL
- Docker
- Monitoring & Alerting Tooling
Industries Served
Where maintenance & support most commonly makes an impact.
- Healthcare
- Finance
- Ecommerce
- Manufacturing
Frequently Asked Questions
What is included in an AMC plan?
Security updates, bug fixes, performance monitoring, and a defined support response time, scoped to your specific system rather than a generic package.
Do you offer 24/7 support?
Yes, when the system's criticality warrants it — support tiers and response times are scoped to match how critical the system actually is to your business.
Can you maintain a system Fastly did not originally build?
Yes, after an initial audit of the existing codebase — we're honest upfront about what we find, including anything that needs remediation before an ongoing plan makes sense.
How do you handle urgent production issues?
Defined response times per support tier, with the on-call process scoped clearly at the start of the engagement, not improvised when an incident happens.
Is ongoing support required, or can we maintain the system ourselves?
Entirely optional — some clients maintain the system with their own team after launch, using our documentation; Maintenance & Support is for teams who want that work handled by the people who already know the system.
Related Services
Cloud & DevOps
AWS, Google Cloud, and Azure infrastructure, CI/CD pipelines, and monitoring built for reliable deployments and real production scale.
Learn More about Cloud & DevOpsEnterprise Software Development
Internal tools and enterprise systems built to integrate with existing infrastructure and meet real compliance requirements.
Learn More about Enterprise Software DevelopmentSaaS Development
End-to-end SaaS platforms, including multi-tenant architecture, billing, and the infrastructure to scale from first customer onward.
Learn More about SaaS Development
Delivery
Support Doesn't End At Launch
Every maintenance & support engagement includes the Launch & Growth phase of our process — monitoring, refinement, and scaling support once the system is live, not a handoff the moment it ships.
Ready to Talk About Maintenance & Support?
Tell us about your project and we'll get back to you with next steps — no obligation, no generic sales pitch.